08-02-2026 08:38 AM
Thank you
08-02-2026 11:03 AM
Thank you very much. I had a frustrating time trying to navigate the support system. Cheers.
08-02-2026 09:17 AM
hi @Drekus
make sure you remove old provider sim card or disable old provider esim
if you have an iPhone, make sure Public Mobile sim set with label Primary. Then try one more time to Reboot your phone and reset network settings
if same, ask PM agent to help. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-02-2026 08:52 AM
My E-sim is showing
Carrier: Public Mobile
Phone number: unknown.
I can't connect to mobile networks. Reset network settings, reset phone, disabled and enabled Esim...
I need public mobile to do something lol
08-02-2026 08:49 AM
@Drekus
more info please. What do you mean reset esim ? If you need a new esim, just log in to your Public Mobile account and buy a replacement.
If that's not helpful, please explain in a bit more detail.
