redeeming rewards

[Nic1104]

Hi,

How can I redeem rewards? I don't want to purchase any add-ons, I like to use my rewards. It's not clear to me how to do this step-by-step.

Thanks,

Nicole

[darlicious]

@BEER 

Thanks....lol....when it comes to questions about redeeming points my advice to customers is they need @BEER . I hope you can quench their thirst!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BEER]

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@Nic1104 wrote:

Hi,

How can I redeem rewards? I don't want to purchase any add-ons, I like to use my rewards. It's not clear to me how to do this step-by-step.

Thanks,

Nicole

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By redeeming 15 points on Lower Your Bill, you'll receive a $15 credit on your next bill. Lower Your Bill redemptions will be processed and visible in My Account within 24 hours.

[BKNS27]

@Nic1104 

If you are on a $40/month plan or higher, it maybe worth switching to the Points system but if it is less than $40/month stick to the Rewards system.

The Points system, you will loss the $2 credit/month for AutoPay and you need 15 points slots to get a cash credit. Other advantages are outlined by @softech .

[darlicious]

@Nic1104 

Welcome to the community!

Sorry with a community account only created today we just assumed....and you know what happens when you assume....lol....

Well you can't really redeem you just have a healthy credit in your account to pay for your plan or purchase add ons. Thats about all you can do...are you building credit because your rewards exceed your plan cost? If you are not on a grandfathered plan you can change your plan to higher data plan if you go to the cottage in the summer and you dont have internet or your travelling around Canada or as mentioned purchase US Roaming add ons for travel in the US.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[computergeek541 · Accepted solution]

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@Nic1104 wrote:

I'm on the old rewards program. I have $123 worth of rewards, been with PM for a while. Yes, I'm planning to travel to the US in April, so I'd like to use my rewards. 

How can I customer support? There is no phone number or email to contact anybody.

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You don't need to contact a customer support agent to receive rewards.  Rewards on the old system are paid out automatically at the time of renewal.  The process to purchase add-ons is the same as if you had made a top up for that same amount to your avaialble Public Mobile account balance .

[Nic1104]

I'm on the old rewards program. I have $123 worth of rewards, been with PM for a while. Yes, I'm planning to travel to the US in April, so I'd like to use my rewards. 

How can I customer support? There is no phone number or email to contact anybody.

[Nic1104]

I'm on the old reward system

[darlicious]

@Nic1104 

Do you plan on travelling to the US? There are significant discounts when redeeming points towards US Roaming Add ons.....between 25%-50%. 1 point buys you an entry into the lucky draw for an iPhone 13. Otherwise for a bill credit you have to save up 15 points as mentioned by softech. Since most of us are on the old rewards program its all a bit of a mystery but I believe you contact customer support with your request to redeem points and it's carried out in 48 hours.

Maybe you need @BEER to help guide you?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Nic1104   are you on the new reward system?

if show, cumulate enough for 15 points and then "buy"  the 15 pts $15 bill credit with your 15 points (Login to My Rewards, Catalogue), .  PM will then deposit  $15 in your account within 48 hours: