Hi Community,
I have three public mobile sim cards active on different devices for different family members. I forget the username and password I used to create the two accounts that are not my own. All three accounts are enrolled for autopay, coming from my credit card. Recently my credit card was changed. I was able to update the payment information at the account which is linked to my own phone, because I remember the login details for that account, but I cannot update it for the other two, so I am getting notifications for the other two accounts that payment has not been received. I would like to rectify this before the accounts are terminated. What I really wish I could do is speak to a PERSON. Then perhaps I could give my phone numbers and they could track down the account information. I had to talk to Simon the bot who was supposedly helping me to submit a "Ticket", getting me some help from a real person. I had to join "The community" before I was allowed to submit the ticket. I have not heard back from anyone about the ticket I submitted. Any ideas how I can proceed?
