reactivating my account

[eduardo25]

hello,I am a public mobile user. phone number: 647-=====

I need to reactivate my account as it has been disactivated.

need to know information on my payment if it currently is taking money.

need phone activated now.

[Luddite]

---

@cricketfanwrote:

Do these steps apply if one is activating on  12GB/120 plan as well? I msged @CS_Agent but havent heard from them yet. Trying to figure out how to activate my plan. Still have a month thou to deactivation date.

---

No. In that case try clicking Reactivate Account when in your account, make the payment, logout & reboot. If that fails, contact the moderators.

[cricketfan]

@Luddite

Do these steps apply if one is activating on  12GB/120 plan as well? I msged @CS_Agent but havent heard from them yet. Trying to figure out how to activate my plan. Still have a month thou to deactivation date.

[Luddite]

@eduardo25 Try this:

 1. login to your account and make a one time payment equal to the plan you wish (from the current offers), logout

2. login to your account, click Change Plan, pick the plan and click activate now, logout

3. wait a few minutes, reboot your phone and check for service

If that fails send a private message to the moderators as already suggested. DO NOT PAY AGAIN.

[Anonymous]

@eduardo25, If you need to contact moderators, you can click here to send them a private message.

[kav2001c]

@eduardo25 edit post so your phone number is not on internet eh

[mimmo]

Typically adding enough funds to account will reactivate it.  If not mods need to get involved.

If it has been out of service for more than 90 days then you are out of luck.

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile