reactivating account

[infinitree2012]

hello folks..

here's my problem. i have my phone AND my young son"s phone wirh public

for which each monthly payment comes out of my bank account.

both accounts got shut fown because i had recently changed my debit bank card for another

..and forgot to update this info with public.

so i fixed my account,paid bill but i cant seem to reactivete my son's account..i keep getting shunted back to my acvount which says paid..really eant to talk with a human @ public to sort this out pay my son's bill and get his phone back and running..

can you help me community?

thankyou!

[dabr · Accepted solution]

@infinitree2012    When you're trying to log into your son's account, you are using a different email than the one you are using for your account?  Both accounts require different emails although alias emails are permitted to make it easier to manage other family accounts.  If you don't remember what email you used, you would need to contact customer support and ask them to change the email on your son's account.

[JoyLuck]

@infinitree2012 

Can you go to the Payment tab and choose other from the drop down menu and enter the cost of your plan. Use chrome in incognito, but clear your cache first.

[esjliv]

@infinitree2012  - make manual top ups on each account that is currently suspended to the amount owing or more.

If you already did that, did the reactivate option present itself?

If not, manually add $1 to the account, then can you reactivate?

Another method members seem to have success with when trouble reactivating with nothing owing, is listing your phone into lost/stolen status, log out. Restart your phone. Log back in. Can you then reactivate?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent