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08-22-2017 05:40 PM - edited 01-05-2022 02:44 AM
Mid call to my grandmother it hangs up. I call her back 7 times and it finally goes through, another 30 minutes into our conversatuon and it hangs up on her mid sentence.
My grandmother doesn't understand why I keep hanging up on her!
My service was completely off on Saturday and now this. I want to cancel my account and receive a full refund.
I've lost work, gas and now patience because my saint of a grandmother is involved.
This service is bull**bleep**.
Solved! Go to Solution.
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08-25-2017 07:19 PM
I see ,thanks.
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08-24-2017 05:10 PM
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08-24-2017 12:40 PM
@sheytoon wrote:
@jpar, @Michael77
There's no priority on the RAN and I can't imagine the core network being congested, so I would say no.
Does Bell control the radio access network exclusively in its own areas? (the maritimes)
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08-23-2017 03:16 PM
Hello @Mypm1,
I have just sent you a reply via private message. Can you have a look? I'll do my best to help you 🙂
Thank you,
Mary
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08-23-2017 03:01 PM
It's been 4 days, I require a refund and cancellation with notice so I can port out my number.
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08-23-2017 02:45 PM
There's no priority on the RAN and I can't imagine the core network being congested, so I would say no.
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08-23-2017 02:39 PM
Hey @Mypm1,
thank you for taking the time to express your concerns in regards to your service!
Rest assured that my colleague is working on your case, and he will be responding to you shortly.
Respectfully,
Mary
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08-23-2017 02:33 PM
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08-23-2017 01:06 PM
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08-23-2017 12:19 PM
Do PM calls have lower priority on the network if congested?
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08-23-2017 11:39 AM
@mimmo wrote:@Luddite is this this what you are refering to:
- to cancel your contract and return your phone at no cost, within 15 calendar days and if you have not used more than half of the usage specified in your monthly plan limits, if you are unhappy with your service
http://www.crtc.gc.ca/eng/phone/mobile/prepay.htm
@mimmo Yes
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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08-22-2017 10:56 PM
@Luddite is this this what you are refering to:
- to cancel your contract and return your phone at no cost, within 15 calendar days and if you have not used more than half of the usage specified in your monthly plan limits, if you are unhappy with your service
http://www.crtc.gc.ca/eng/phone/mobile/prepay.htm
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08-22-2017 10:02 PM
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08-22-2017 09:50 PM
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08-22-2017 09:33 PM
Anyone know what the messages are refer to? 2UT2 = ???
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08-22-2017 07:03 PM
@Mypm1 Based on my reading of the new CRTC rules (to be effective Dec 1 I think), you will likely receive a refund provided your data usage has been minimal.
Don't forget to delete your credit card from your account. If you are porting out your PM number the account must remain active until that is done.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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08-22-2017 06:06 PM
I really do want to cancel so I will do that now thank you!
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08-22-2017 05:53 PM
Hey there, sorry about what you're going through.
If you really want to leave Public Mobile and request a refund you'll need to contact a mod, @CS_Agent <---- click on this as it shows you how to do it.
They may even be able to fix the issues you have been having.
However, you could try turning off your phone, removing SIM card, wait 5 minutes, then put SIM back in and turn phone back on. If your phone has a removable battery, remove it too during those 5 minutes.
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08-22-2017 05:52 PM
Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.
Until it's sorted, perhaps try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.
Sorry, it's gone so poorly for you.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.