public mobile forgot present password and need to reset new password

[poohbear68]

I don't remember my present password.  And when I tried to use a new password it came out that it did not work.  How do I find out my present password?

[HALIMACS]

@poohbear68 

Regrettably, it is unlikely that Public Mobile stores or retains or would release your current (forgotten?) password.

When a customer forgets one - it is much easier for the user to just change it. 

[Anonymous]

 @poohbear68 : We've been over this ground already. The password reset doesn't care about your old password. It doesn't ask for it. It's a password reset. Rudimentary such as it is. Nor does it care that you "change" it to the same password.

[JK8 · Accepted solution]

---

@poohbear68 wrote:

I don't remember my present password.  And when I tried to use a new password it came out that it did not work.  How do I find out my present password?

---

Have you tried the Forgot your password link?

https://selfserve.publicmobile.ca/forgot-password/

If still problems:

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[NDesai]

@poohbear68 You can't if don't remember. Try resetting your password here if you remember the answer to the security question. If you cannot reset it there, you will have to contact the moderator team to get it reset. 

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.