@AnnaKiv
How are you changing plans? There is no pro-rating, refunds or partial credits for unused portions or features of your 30 day plan. If you decide to change plans be sure to schedule a change plan on next renewal so your new plan starts on the first day of of your 30 day cycle.
If you are upgrading your plan it is recommended that you manually top up your account balance with the new plan amount before renewal as autopay has a nasty little habit of suffering an autopay failure by only charging your payment card your old plan amount leaving your account balance short to renew your new plan.
So you started out on the $15 plan and decided there wasn't enough data on it for your needs and changed to the $25/1gb plan? You saw the bonus data promotion for the extra 2gb of plan data and said to yourself "Wow! That's a good deal! For only $10 more I can get 4 more gbs of plan data?!!" But do you really need that much data? Did you run out of data on the $25 plan? Like the first week?
Just because there's more data included in the plan for a much cheaper price doesn't make it a good deal if you don't need or will use all of it each month. You can get 10 times more data and free calling to the US for only $25 more if you upgrade to the $50/10.5gb plan. That's an even better deal!
The great thing about public mobile and when you are unencumbered by the terms and conditions of a promotional offer is you can change plans every 30 days (or less if you don't mind forfeiting the unused portion) until you find the plan that has the right amount data for your needs without paying extra for data you don't need.
There are no overages, extra billing or fees at pm so you don't have to frontload your plan for fear of accidently going over plan amount and paying on average a whopping $13/100mb......thats $130/1gb!! At pm you can buy a one time purchase $15/1gb data add on. It doesn't expire merely rolls over every 30 days waiting for the right time to jump in and save the day when you run a little short of data a day or two before renewal.
Don't rush into changing your plan again so soon. Finish your 30 days of service. Really think about what features and how much data you really need each month and set a goal to set your limit and stay within it. But getting help and learning about your plan, your account and your service is unlimited in the community because we are always happy to help our fellow customer.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
