promotion honoring request

[jrniebla]

Hi, I ordered my SIM on November 10th and it never arrived, i had to order it again and received it yesterday, I've just activated it. How can I ask to get the 12GB data on the 90 day promotion?

[Luddite]

@jrniebla I think this is the post that covers your situation. Just be sure to keep the record of your Nov 10 order for "proof".

per Jeremy http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pi...

[jrniebla]

I ordered it on the 10th, sent a few messages to other Moderator and PM's but never got a reply, so I just placed another order (I had to pay again) and now I got it activated.

I just send a private message to the Moderator on your link @Jeremy_M, I hope he can help.

[mohammedessam]

Contact one of the mods, hopefully they'll be able to help you

[cheeseburger]

Tag the mods with your order number.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

They are backed up by 12 days at last count. From what I can remember you weren't able to actually order SIMs on Nov. 20. If your order does fall within the dates in the below post you will be covered.

http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and...

[NDesai]

Since you ordered it on 20th, they might not honor it, but you can try. 

This is what you need to do: http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pi...

[ajanda]

Hi, In order for the promotion to be honored you would have had purchased the SIM card between the dates of October 25 to Nov 16. PM knows this by the Order # on the day that you ordered it.