problems signing on to my account slow
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07-19-2022 05:37 PM
Is anybody else having issues signing on to their account. It's not sending emails for verification so it says that you have to verify your account it's been doing this for a while. So when you say send an
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07-19-2022 05:44 PM
HI @SLL1 the security code eventually came?
Yes, it could be the email server or a sync settings on your email.
Glad it works in the end
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07-19-2022 05:41 PM
use browser from computer, clear cache and cookies and use one page inPrivate mode,
you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.
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07-19-2022 05:39 PM
Have you checked your spam/junk folder @SLL1 .
YES, there have been some issues with the new Self Serve accessibility. Try opening a tab in incognito mode and perform the actions you are trying this way.
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
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07-19-2022 05:38 PM
solved 😁