problem setting up eSIM

[gabeP]

I recently switched from public to Koodo. 

They were able to port my number over and activate my account. However, when I go to the app to set up the eSIM, it sends a verification code to the number, which I can't check as the number isn't set up on my phone yet. 

I have created a ticket but their suggestion is to get a physical sim. The problem is I have another line that is a physical sim and my second line (the account I ported over) is eSIM only. 

Any suggestions on how I can deal with this problem? 

Thank you

[hTideGnow]

HI @Andy85 

if you read my post above, i already explained,  it is easier to port from Koodo, simply because Koodo and PM are both owned by Telus, and PM can just move the number from Koodo.  Yes, account doesn't even have to be active and port authorization text can be skipped (the number not really moved outside of Telus system)

[Andy85]

@softech @hTideGnow  

@gabeP's phone line with Koodo no longer exists because Gabe deleted the SIM. They aren't able to receive the text if I'm not mistaken. They were also told by Customer Service to buy a physical SIM card instead however Gade only has 1 slot for a SIM on their phone. They have 2 phone lines (Public Mobile line and another phone line that is unaffected).

Any suggestions on what Gabe can do next?

[hTideGnow]

hi @gabeP did PM charged you already? Poring issue  is easy, will send you porting team number.  Since it is from Koodo, they can just move the account here without the SMS authorization.  Check Community inbox

But your eSIM installed?

[gabeP]

trying to port to public. The number is ported and the account is active with public, I just can't get the esim to load on my phone. 

[gabeP]

unfortunately I deleted the Koodo sim off my phone (Also an esim)

[Andy85]

Hey @gabeP,

For the time being, you don't necessarily need a physical SIM with Public Mobile to get the transfer to work. You need to switch back to your Koodo SIM card to retrieve the text message from them. Koodo sends the text to your old line. 

Try to flip back to that old SIM. If you cannot see the message, turn off your phone and turn it back on. If it has been more than 90 minutes since you have started the process, you will need to phone the porting team to retrigger the process. I will send you the number as a private message just in case you need it. I am unable to post it in the public form because phone numbers are not allowed here. Keep an eye on your community inbox. 

[softech]

@gabeP the code could have sent to your Koodo Sim, check it

or click Didnt receive code or Resend code and see if Send email is an option there 

[esjliv]

@gabeP - if you are porting to Koodo, you should deal with them not Public Mobile. Is that who you submitted your ticket with KOODO?

Or did you mean the reverse?

If you have an iphone set the number up in your settings.

[BKNS27]

@gabeP 

You will need the Koodo SIM in your phone to reply to the text with YES confirming you are porting over to PM. Your Koodo SIM will continue to work for about 90 minutes until porting is completed. You can confirm your number.