07-04-2021 04:15 PM - edited 01-06-2022 02:58 AM
Hello,
I have two lines i'm paying on Public Mobile. I am paying with the same credit card. One payment top up without issues but this one always have issues topping up sometimes. Now it wouldn't even let me top up and my mom's number is suspended. Is there anyway to make the payment so my mom could use her phone?
Account #*******************
Phone Number :********************
Thank you,
Bruce
Solved! Go to Solution.
07-04-2021 05:52 PM - edited 07-04-2021 05:53 PM
There could be several reasons for this issue. Here's a few pointers that could help.....
More member contributed info and actual voucher examples can be viewed here......
07-04-2021 04:33 PM
You could purchase a voucher and call 611 to make a payment or use recharge.com or ding.com but there is a service charge.
07-04-2021 04:21 PM
@bchow wrote:Hello,
I have two lines i'm paying on Public Mobile. I am paying with the same credit card. One payment top up without issues but this one always have issues topping up sometimes. Now it wouldn't even let me top up and my mom's number is suspended. Is there anyway to make the payment so my mom could use her phone?
Account #*******************
Phone Number :********************
Thank you,
Bruce
Hello @bchow
Can you call 611 from your mother's phone device to top up the account? If there is a registered, valid card on the account, you should be able to do this.
If still having issues, you could ask Moderators for help.
To contact the Public Mobile Moderator_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
07-04-2021 04:19 PM - edited 07-04-2021 04:21 PM
Edit: please remove your personal information for posting.
Only one way to solve your issue , explanation to customer service by Moderator Team
and the are nice service Team the will help you 100%.
you Have To Submit a Ticket To Customer Service by Moderator Team,
Here’s how to contact customer service by Moderator Team,
Good Luck