porting issues from Eastlink to PM

[Izabella2004]

It has been over 2weeks now.  Porting from Eastlink to PM.  Calls, texts work on other PM customers.  I can call Eastlink customers, but i cant send/receive texts, or receive calls from Eastlink customers.  When I check my voicemail, it still says you have reached Eastlink.  When I contact Eastlink, they say everything is done at their end.  Ive reset network settings, reset, shut down, turned airplair mode off/on.  Most of my contacts are with PM, so it seems like everything is OK, but not with other services.  

[hTideGnow · Accepted solution]

Hi @Izabella2004   are you not receiving calls and text from anyone , not just from Eastlink customers?

sound like the porting was not completed   You ported form a mobile line ?

there is a porting support team you can call and ask the status of the port. I will message you the number.  Please check your Community inbox.

[Izabella2004]

yes, it is a family plan

[Izabella2004]

yes

[HALIMACS]

@Izabella2004 

Did you reply "YES" to the port authorization text which would have been sent from Eastlink upon porting your number to Public Mobile.

Is your Eastlink account still active?

[computergeek541]

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@Izabella2004 wrote:

It has been over 2weeks now.  Porting from Eastlink to PM.  Calls, texts work on other PM customers.  I can call Eastlink customers, but i cant send/receive texts, or receive calls from Eastlink customers.  When I check my voicemail, it still says you have reached Eastlink.  When I contact Eastlink, they say everything is done at their end.  Ive reset network settings, reset, shut down, turned airplair mode off/on.  Most of my contacts are with PM, so it seems like everything is OK, but not with other services.  

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Which city is the phone number from?  If the phone number is not from a city that Public Mobile also issues phone numbers for, the number cannot be ported to Public Mobile.