port is incomplete, unable to receive message

[sksuresh]

port is incomplete.  I'm unable to receive voice calls also.  I'm able to call and text out, but unable to receive.  

[softech]

@David_F Sent 

[David_F]

Could you send me the number for the porting team.

[Andy85]

Hi @sksuresh 

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

[Handy1]

@sksuresh   Did you re only YES to the confirmation text from old providers sim ? I will send you the proving team number private message and the can re trigger the port  request for you 

[softech]

@sksuresh 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed