@rejieponce wrote:
im trying to activate via physical sim but the app wants esim activation. cant this be reset
Hello @rejieponce
If you haven't gone through all the steps like entering your credit card info in, just delete the app and start fresh. If you are still having issues, a CS Agent is access this route.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
