plan upgrade

[nathalie1744]

Hi,

I tried upgrading my plan online from the 25$ monthly to the 35$ monthly. However, the payment has been processed as "one time only" and my plan still shows as the 25$ monthly. The 35$ has only been added to my "available funds", whereas I would like it be an automatic payment of 35$ monthly.  

I would like for the 35$ plan to be effective as of now. However, my next payment is only due on June 20th. How could I change that? I did as for "modify the plan now" and not at the next renewal.

Thanks

[JL9 · Accepted solution]

You would need to select Change Now, I take it you blew through your data in a week or just over on the 25 plan? The most cost effective avenue would be to eat the remaining 3+ weeks and start the 35 plan immediately then

[iliketotalk]

@nathalie1744 @Hi if you said to renew immediately than sign out of your account reboot phone and sign back in see if it changed

[dust2dust]

If you chose the left button change now and you had money in your account to pay for it then it certainly should have changed. Be aware that your previous plan will not be credited a prorated credit and you start a whole new 30 days.

Try another browser or device or use incognito mode and try it again. But make sure nothing has happened yet.

[esjliv]

@nathalie1744  - did you add funds and use the Change Now option in the Change Plan area?

If so, log out of self serve, then log back in and see what it says under your PLAN DETAILS section: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

just an fyi, when you change plans immediately, you are not prorated the amount of your current cycle you already paid.

[softech]

@nathalie1744 You might have clicked to change the plan at next renewal date instead of Chanhlge Now.

Just in case it was indeed changed, Logoff My Account,  wait 5 mins and log in and check again.  If you see the $35 still sitting there as Available Fund and you still on $25 plan,  Go back to make plan change request again and click the button Change plan Now