plan renewal

[terrilb98]

@CS_Agent in our Community

I requested to change my plan on its renewal date.  I was charged 57.50 on may 30th but my plan is still only the $25 plan with no additional funds in my account

[terrilb98]

thank you...i did not know i could do that.....this is the one thing that bothers me about Public Mobile.....the inability to find help

[softech · Accepted solution]

@terrilb98   tagging the CS_agent won't help

If you are certain it is not a browser problem, if you already checked using Incognito mode and got the same result, then please open a ticket with support using message here:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@terrilb98  You would. Need to ask support for a refund 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[terrilb98]

this is not a redundant thread......I want either my plan i paid for or a credit on my account....who do i talk to?

@CS_Agent

[terrilb98]

In the middle of May I requested my plan change on the renewal date of May 30th.  On May 30 I was charged 57.50 as I expected however, my plan did not change nor are their any additional funds in my account....nothing is "pending" only one charge of $57.50  Not a cache or a browser issue

[terrilb98]

no it is not a browser problem....this has been on going since May 30th

[Handy1]

@terrilb98   Did you happen to hit change plan now instead of next renewal by accident ?…also Check credit card does one charge show pending and the other posted , if so the pending charge should fall off 

[hTideGnow]

HI @terrilb98   if they charged you , it is just a browser problem

you can login again but use Incognito/Private/Secret mode and you should see the new plan details

[hairbag1]

@terrilb98 

try this first...

added newer image

[BKNS27]

@terrilb98 

Did you refresh the website page?

Also,try rebooting your phone by powering it off then back on.

[softech]

@terrilb98 check My Account using Incognito mode first.  Maybe you were just reading old cache page, and very likely the reason