plan expire

[pingtang]

message from public mobile saying my plan expired and will deactivate after 90 days, has to pay on or before Dec.29, I have auto pay, and my plan expire and auto pay on Feb, 2017. Why?

[pingtang]

That's the message I got: Your account has been suspended......

I think the reason may be I add-on 10 days U.S. roaming package when I travelled to U.S. on Nov.26?

Your account has been suspended. Make a payment to reactivate your current plan.

Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.

Reactivate Current Plan

• Amount due to top-up your previous plan $120.00
• Plan Expiry Date: Nov 28, 2016
• Account Deactivation Date: Dec 29, 2016
• Current Balance: $0.00

• Make a Payment
• View Payment History

Account Status: Plan Expired

• My Plan
• Pick & Pay
• $120 per 90 Days
• Plan Details

• Change Plan
• View My Usage

• My Rewards
  • AutoPay Reward ($6)
  • Community Reward $0
  • Refer-a-Friend Reward ($6)
• To learn more about Rewards, visit our Community

• My Rewards
•  

• My Add-Ons

• Booster Name	Amount Used
  12GB Data	714.359  /  12288 MB

•  

• Purchase Add-ons
• View My Usage

• AutoPay
• You are currently registered for dynamic Autopay
• AutoPay Next Payment Date: Feb 8, 2017
• AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.
•  

•  

[pingtang]

Hi, thanks for all the replies. I did some searching, and forgot to mention that this only happened after I added a US roaming package. A lot of other people seem to be having the issue too, so I am going to PM a mod. Thanks again for all the advice.

[akcard]

@NDesai

I understand it was for renewal but it is one of the only posts with screenshots that I found looking through the forum. I remember seeing your post about the glitch and thought it might be similar to what the issue here is. It sounded like a related glitch so I posted the link to the idea so the OP could be aware that this type of glitch has been happening.

You do make a good point though. Sending a PM is the way to go if the status doesn't change. Unfortunately because of:

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863

it might be a week or two until it is resolved.

In the interm, perhaps tagging the mods, @Shazia_K, might help with awareness to this glitch or at the very least, a quick acknowledgement of the glitch to give OP, and others with the same issue, peace of mind.

[NDesai]

@akcard That post is when you go through renewal. 

In OP's case, i believe he activated 90 days promo plan recently, and all of the sudden before 90 days period, it expired/suspended. I think this is something new popping up and its a glitch.....

OP, If your status doesn't change and you don't have service, send private message to one of the mod. 

[ech_786]

Thank you all for making this clear.

Hope mods will clear this glitch.

Cheers!

[akcard]

This was posted earlier this week to the idea lab:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Update-warnings-on-self-serve-during-renewa...

Sounds very similar to the glitch you guys are seeing. Has some screenshots so those might help you out.

[makkahn28]

It's a Glitch, nothing for you to worry.

If Service still functions, Your OK.  

PM should still look into this, so no surprises occur

[ech_786]

my plan is expiring sometime in Feb.. I am just worried...

I have autopay on....

[makkahn28]

I think PM has another Glitch running amuck.

[ech_786]

I want to know why you are getting this message..