09-07-2021 11:22 AM - edited 01-06-2022 03:25 AM
This seems to happen to me often. Is there any way to know when it will be available again? I only have one day left in my plan cycle to make a change.
Thanks, John
Solved! Go to Solution.
12-28-2021 02:50 PM
Will not work either for on on PC with Chrome or Edge despite incognito etc etc.
Works on iPad using Chrome (didn't try Safari)
09-07-2021 10:09 PM
@jukos wrote:I forgot to mention it, but yes I did try incognito in Chrome on PC.
Interesting. Chrome incognito has always worked for me so far.🤔
09-07-2021 06:49 PM
I forgot to mention it, but yes I did try incognito in Chrome on PC.
09-07-2021 06:03 PM
@jukos wrote:So I tried
-logging out and in...no go
-using different browser, edge and chrome...nope
-using chrome browser on my phone...nope
-using duck duck go on my phone..YAY!
Thanks for your replies!
usually a different browser would work. You might want to use Clear Cache and then reboot the browser next time you see this.
Also, use Incognito Mode or InPrivate mode should work.
yes, it's an issue that happens quiet a lot lately. Oracle reported that to PM already and hope they will fix the issue soon.
09-07-2021 05:46 PM - edited 09-07-2021 05:47 PM
Did you use Incognito mode with the browsers that don't work?
09-07-2021 03:19 PM
@BKNS27 : Subject line.
09-07-2021 03:12 PM
Never had this issue but what is the message?
09-07-2021 02:05 PM
@Anonymous
This is all that was needed....
i suggest you can try it for a different Browser and incognito mode,
close all Browser and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here link,
and Restart your computer, is will help a lot,
Self-editing....like Martha Stewart says "Its a good thing!"😁
09-07-2021 01:16 PM
So I tried
-logging out and in...no go
-using different browser, edge and chrome...nope
-using chrome browser on my phone...nope
-using duck duck go on my phone..YAY!
Thanks for your replies!
09-07-2021 01:05 PM
@jukos wrote:This seems to happen to me often. Is there any way to know when it will be available again? I only have one day left in my plan cycle to make a change.
Thanks, John
When you see that kind of messages, just logging out and back in could refresh the page.
If not, logging in again with incognito mode should solve the issue. In the odd case you're locked out, try again after an hour or so.
09-07-2021 12:57 PM
i suggest you can try it for a different Browser and incognito mode,
close all Browser and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here link,
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
Here How Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that Here link.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here link.
09-07-2021 11:38 AM
Now try again. This should eliminate the error message.
09-07-2021 11:25 AM
@jukos : Try a different browser or use incognito/privacy mode.
09-07-2021 11:25 AM
@jukos...mine's working fine using FireFox. Have you tried using a different web browser ?