phone was stolen

[JTPICKLES]

i would like my new samsung s25 ultra be blacklisted due to the fact that someone has stolen it and now its completely untraceable. what are my options and how would public aid me on getting a phone or am i leaving public mobile

[BKNS27]

@JTPICKLES 

Did you login to Google Find My?

Please note that PM only offer service and doesn’t offer help for you to get a new phone.

[hairbag1]

@JTPICKLES 

They can help you to blacklist your cell but you’ll need to get a replacement cell on your own. When you get the replacement cell, download the Public Moblie app to your cell, log in to your account and get a free esim to replace old esim. If using hard sim, you should find one locally.

[hTideGnow]

hi @JTPICKLES

yes , PM support agent will handle that.   You can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage