01-25-2022 12:54 PM
For 2 months my phone has rung busy when people call me. Text is working and I can call out.
Solved! Go to Solution.
01-25-2022 04:14 PM
Ok so ##21# would reset "unconditional" call forwarding - also try ##004# to reset "conditional" call forwarding.
Secondly, try switching your phone to 3G mode, not LTE and see if incoming calls work in that mode.
Lastly, Did you originally port your number from another provider? Sometimes this can happen if the number was not successfully ported, or only partially ported. If so and you still have the SIM from the previous service, you should double check that the port caused your previous service to be cancelled. Incoming calls are what the port deals with... And don't call the previous carrier to cancel - the port takes care of that automatically.
01-25-2022 01:13 PM
While you are waiting. Toggle airplane mode on. Power off phone. Wait a couple of minutes. Reboot. Toggle airplane mode off. Test call your phone.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-25-2022 01:07 PM
Thanks very much. I have sent the message.
01-25-2022 01:06 PM
I have contacted customer service - thanks very much
01-25-2022 01:06 PM
Thanks, didn't set up call forwarding and have tried that as suggested but no difference. I can receive text.
01-25-2022 01:02 PM
For the benefit of other customers, please let us know what was causing the problem once it is sorted out.
01-25-2022 01:01 PM
No but thanks - have also tried doing a reset and removing the sim card - disabling and restarting service. I have contacted customer service thanks for your help.
01-25-2022 01:00 PM
01-25-2022 12:59 PM
says call forwarding has been disabled but still ringing busy when I call from another phone. Thanks very much though
Also had never initiated call forwarding
01-25-2022 12:58 PM
Did you port in two months ago? Port in with your phone number call forwarded?
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-25-2022 12:56 PM - edited 01-25-2022 12:57 PM
This could be due to call forwarding having been set up.
Can you dial *#21# from your phone and share the result that it shows?