phone purchase declined but funds withdrawn

[Davealpha]

I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch.  so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i guess im asking if anybody knows if ill get those phones if somebody had a similar experience.  cant seem to subit a ticket without an actual account or the two sim cards that were included in the sale 

[Davealpha]

i believe it must have been it has since been reversed 

[hTideGnow · Accepted solution]

Hi @Davealpha  , you sure credit card was charged and not just a pending charge?

If it was indeed charged, You can private message PM support and have them  manually process the address or process a refund:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Davealpha]

They just reversed it now it seems funds back i was kinda hoping it was all good and phones on the way lol oh well back to amazon lol thanks for all the help 

[esjliv]

---

@Davealpha wrote:

I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch.  so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i guess im asking if anybody knows if ill get those phones if somebody had a similar experience.  cant seem to subit a ticket without an actual account or the two sim cards that were included in the sale 

---

@Davealpha  you are not a customer yet...in other words you have not activated a Public Mobile SIM card yet?

Do not include any spaces and try using all caps in the postal code field.

Make sure it matches the postal code used on the credit card's billing address.

IF still issues you can submit a ticket by using this link to 

Private Message to Public Mobile Customer Support Agents (CSA)

EDIT: if you are looking at your credit card statement showing the withdrawn funds...this could be just a pending transaction when you attempted to do your purchase.

Did you receive an email confirmation of the phone purchase? IF you are unsure if any transaction took place, I would suggest to submit a ticket to CSA (Customer Support Agents with Public Mobile), and confirm nothing was charged and/or shipped.

[Anonymous]

@Davealpha 

Spoiler

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for 

and try re-Purchase and if is not work you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck......