phone number transfer failed

[Willys84]

my subscription acivated but my phone number did not transfer...how do i get that to go through?

[pmbc]

@Willys84  if inbound/outbound calls are working but not imessage and facetime, try to restart your phone.  If still not working, contact CS Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 as I've read there's been some issues with SMS messaging with new activations.

[Willys84]

Transferring from bellMts

[Willys84]

Gone through the pouring steps and that all went through. I receive and make calls. Just iMessage and FaceTime show on my iPhone as activation unsuccessful 

[pmbc]

@Willys84 What provider are you coming from?  I believe Koodo prepaid has a different process where you need to contact PM to initiate.

[Willys84]

phone number not eligible for port

[hTideGnow]

hi @Willys84 

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call