01-10-2018 11:34 AM - edited 01-04-2022 03:17 PM
I am trying to create an account, but my phone number is not accepted.
Area code 778 prefix 349 (Prince George).
01-10-2018 01:43 PM
@rwoods wrote:I'm actually only at the step of creating a public mobile account.
Have you tried a different browser? Clear the cache / use incognito mode?
Are you trying to get a new / temporary Public Mobile number? (You can port in your existing number once you are happy with the service and everything is running smoothly.)
01-10-2018 01:32 PM
I'm actually only at the step of creating a public mobile account.
01-10-2018 11:43 AM
Are you trying to port a number?
Most numbers can be ported but there is a small % that can not. So before activating I would contact a mod to make sure your number can be ported.
Also it is usually reccomended to activate a new temporary number then port once the activation goes through.
Contact the Moderator_Team by clicking here.
In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number
01-10-2018 11:42 AM
@rwoods, are you trying to port in a number during the activation process? Sometimes activation can be finicky. Try clearing the browser cache, use a different browser. I strongly suggest getting a temporary number first and then doing a number port in a separate step. Good luck, welcome to the service.