12-23-2023 10:13 AM - last edited on 12-23-2023 04:38 PM by computergeek541
I paid my phone bill for January and it says the money is in my account, but the phone is still not working?
What do I do now?
12-23-2023 10:19 AM
hi @elsav reboot your phone first
if not service, use Incognito/private/secret mode on your browser to login My Account to confirm if account shows active or suspended
if suspended but you see the money you paid still showing in Available Funds, then click Pay Now and Resume services for the system to use the Available funds to renew
if that does not help, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-23-2023 10:14 AM
@elsav Log into your account if money is sitting in available funds tap the pay now and resume button . And reboot the phone