phone not Working

[freeluv03]

Why is this error message on my phone not registered on network, when account is active and fully paid

[softech]

thanks for asking if OP was a new activation.   If it is sim provisioning issue from  new activation,  it is a completely different game

[walker1]

Really?  Someone should have suggested some of that 🙂, earlier. 

[softech]

@freeluv03   you just joined PM?

Try to do 2 things

1. reseat the sim card (power down the phone first , then remove sim card for a minute and then put it back and power it back up)

2. test the sim card on another phone  if you have another one around

If none of those work , and especially if you just joined, this is likely an problem with sim card provisioning. It is an easy fix for PM, you just need to open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@freeluv03 

Did you reboot your phone by powering off the phone by holding down the power button and powering off the phone then power the phone back on?

[walker1]

@freeluv03 

Try turning the airplane mode on and then off again on your mobile phone, to see if that works.

If that doesn't work then try re-installing your sim card in your phone and then restart it.