12-24-2023
04:56 PM
- last edited on
12-24-2023
04:57 PM
by
computergeek541
I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account. But I am not having any success in contacting public mobile to do that . Any suggestions?
Solved! Go to Solution.
12-26-2023 09:34 AM
Thanks
12-24-2023 05:42 PM
@Rlid2 reboot the phone and try setup hotspot again, and check APN
,go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and Leave Username and Password blank.
(if you see APN showing isp.mb.com, please update it by dropping the i and make it sp.mb.com
12-24-2023 05:22 PM
Hi @Rlid2
I myself have used my Public Mobile phone (iPhone XR) to hotspot my data to my Chromebook to surf the net. I had no problems at all. Depending on what phone you're using, you may wish to Google it and see if that helps. Most time I find, it's password related, in other words I type the wrong password or caps lock is on.
12-24-2023 05:20 PM
@computergeek541 wrote:This is a device software issue. Public Mobile hasn't disabled hotspot.
Why would customer be getting message to contact Public Mobile ?
12-24-2023 05:09 PM
oh ok - that makes sense
Thanks
12-24-2023 05:08 PM
thank you
12-24-2023 04:58 PM
This is a device software issue. Public Mobile hasn't disabled hotspot.
12-24-2023 04:57 PM - edited 12-24-2023 04:58 PM
use this link to message Customer Support..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
added...watch the little envelop icon on top right side of page will be highlighted when they respond to you.