personal hotspot

[Rlid2]

I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account.  But I am not having any success in contacting  public mobile to do that . Any suggestions?

[Rlid2]

Thanks

[softech · Accepted solution]

@Rlid2 reboot the phone and try setup hotspot again, and check APN

,go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and  Leave Username and Password blank.

(if you see APN showing isp.mb.com, please update it by dropping the i and make it sp.mb.com

[Chalupa_Batman]

Hi @Rlid2 

I myself have used my Public Mobile phone (iPhone XR) to hotspot my data to my Chromebook to surf the net. I had no problems at all. Depending on what phone you're using, you may wish to Google it and see if that helps. Most time I find, it's password related, in other words I type the wrong password or caps lock is on. 

[hairbag1]

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@computergeek541 wrote:

This is a device software issue. Public Mobile hasn't disabled hotspot.

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Why would customer be getting message to contact Public Mobile ?

[Rlid2]

oh ok - that makes sense 

Thanks

[Rlid2]

thank you

[computergeek541]

This is a device software issue. Public Mobile hasn't disabled hotspot.

[hairbag1]

@Rlid2 

use this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...watch the little envelop icon on top right side of page will be highlighted when they respond to you.