payment

[Tesscasubuan]

How to send a ticket?

[Yummy]

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[hTideGnow]

HI @Tesscasubuan   What is your payment issue?  do you mind to share?  Maybe we can help and it is faster than opening ticket with CS agent

But if you want to go ahead and open ticket,

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

What is your issue that you need to send a ticket ...maybe someone here can help or at least guide you.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent