payment issue

[Kinor]

credit card prcessed for purchase a SIM card ,but the order didnt go through

[Kinor]

perfect, thank you so much

[BKNS27]

@Kinor 

You submit tickets from this Community by Chat or private messaging a CS_Agent.

[Spudster · Accepted solution]

@Kinor 

Send a private message to them by clicking here  

Tell them your credit card was charged for a SIM card, and that you're wanting to confirm the order was received.  Ask them to send you a confirmation with the order details.

It is also possible the 'charge' you're seeing on your payment card is a "temporary" or "pending" charge which may not reconcile into an actual charge if the order did not get processed.

If that's the case, the pending charge will not post to an actual charge under your payment card transaction summary.

[Kinor]

when I submit a ticket ,they need to Verify with My Account Credentials, I put the username and password which is the same as what I put to log in , but it cant verify😅

[Spudster]

@Kinor 

Customer Support Agents can help.  There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

[Kinor]

when I submit a ticket ,they need to Verify with My Account Credentials, I put the username and password which is the same as what I put to log in , but it cant verify. 

[Kinor]

how could I know my account pin number