payment

[lilj]

made payment now account has changed to blank

[lilj]

its saying my phone is not active on the network when i temp to make a call

[hTideGnow]

hi @lilj 

what phone do you have?

try reboot your phone, try Reset network settings.  And try your PM sim in another phone if possible

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
 
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage         

[lilj]

ive changed my plan..it shows it has changed and will renew in September..but im unable to text or make a call...

[ORNGNBLK]

@lilj  try logging in from APP and from web browser to see if any changes. Do you still have service? data, text and calling all working?