payment is made, and the account is still inactivated

[317035205]

my plan is inactivated because i missed the payment on March 7, and i paid the due amount by my credit card on March 8. i can see the payment in the transaction histroy, but the account is still inactivated asked for another payment? someone can check it out? who i can send the private message for help?

[dr-et]

check who is the mod on duty and send them a private message

they will help you.unfortunatelly it may take a while.

good luck

[Chaos_Scorpio]

someone else had this issue, it seems another glitch when reactivating expired ones, the Mod will look at it when you send them your info. 

[CalvinW · Accepted solution]

@317035205 I copied the section from the following link, just send them a private message.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

Who are the Community moderators? The Community moderation team consists of 3 awesome team members that can be identified by this icon sym.pngnext to their usernames.

The following amazing ladies are currently part of the Moderator team: @Shazia_K | @Mary_M | @Saray_O