pay by voucher

[nikolariet]

after active the sim card, I try to pay by voucher, but, it didnt work, click many time active key, no reaction !    ?????

[CannonFodder]

@nikolariet  Have you done most, or all, of the steps in this guide: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat... 

[nikolariet]

Thx  🙂

I just active the SIM, not active phone number yet, I cant call 611.

I bought voucher over a week!

[Anonymous]

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@nikolariet wrote:

after active the sim card, I try to pay by voucher, but, it didnt work, click many time active key, no reaction !    ?????

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Are you using the right voucher code on the receipt? Sometimes the receipt includes several numbers and can sometimes be misleading.

[hairbag1]

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@nikolariet wrote:

after active the sim card, I try to pay by voucher, but, it didnt work, click many time active key, no reaction !    ?????

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Some retailer suppliers of the payment vouchers don't "activate" the voucher until a couple of hours after the sale. Try calling 611 to add it to your account.

[CannonFodder]

@nikolariet  Could you provide a little more detail.... do you get any sort of message pop up when you attempt activation? What plan are you trying to activate, and do you DEFINITELY have a voucher for the correct amount? Also, where did you buy the voucher? Some folks have said that not all vouchers are IMMEDIATELY activated for use right after buying them, i.e. some have a delay before you can use them.

[nikolariet]

I did on another device, but same browser.

[Staliger]

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@nikolariet wrote:

after active the sim card, I try to pay by voucher, but, it didnt work, click many time active key, no reaction !    ?????

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Did you try another browser, device, incognito mode?