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password reset wont work

piaskow
Good Citizen / Bon Citoyen

cant reset password to login to update payment info.

phone doesnt work because i  think card expired   ..

5 REPLIES 5

@piaskow 

 

Click here to submit a ticket  

please use the link above to create a support ticket 

 

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

esjliv
Mayor / Maire

@piaskow 

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it and use possible emails it could be. 

https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

 

If having browser issues, try clearing your browser's cache, or try a different browser or device. Or, even better, open a tab in incognito mode and access My Account that way.

@piaskow    Click the down arrow on your second post and select edit from the menu and then delete your tel. # from the post as you're on an open public forum.

 

Have you ever created a self serve account?  If not you still need customer support to help with creating your account now which requires an email as username and a password.  Click the following link to get support for the self serve account or use the earlier link if you just need a password reset.

 

https://urlshortner.tiia.ai/XZxMjt

 

You can purchase a voucher from many retailers and add the funds by dialing 611 to restore your service while you wait to reset the password or create an account.

piaskow
Good Citizen / Bon Citoyen

or it is possible i dont have a login     but im pretty sure i signed up online? either way i nee to login and get payment corrected xxx-xxx-xxxxx

dabr
Mayor / Maire

@piaskow   To reset the password you'll need to submit a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

For payment if it's urgent, then purchase a voucher from SDM, London Drugs, 7/11 or Shell and load the funds by dialing 611 on your phone or purchase one from online vendor recharge.com who charge a small fee and will email the PIN to you.