@Mangat_kamal90 wrote:
i recharged my phone a few days ago, money was deducted twice from my account due to network disruption. I request to refund my money as i will not be using this number for a few months from next week. Waiting for your response. Thank you
@Mangat_kamal90
When you write that you "will not be using this number for a few months" bear in mind that if you wish to keep the account from deactivating, from the date the cycle ends (if you don't load funds to renew or are on auto-pay), that you have 90 days before the account becomes permanently disabled.
Recommend switching to the $15 plan prior to departure and keeping an eye on the self-serve site after away for a couple of months to ensure you don't pass that date. Some others simply let the cycle expire, remove auto-pay designation, and wait out the 90 days so they're not paying every 30 days.
As far as the excess payment, it's likely resting in your Available Funds - best to leave it there for use upon return. If it's there, it'll be used toward your next renewal.
