overcharged

[Purdy1]

my credit card which i pay for my wifes phone 902-xxx-xxxx has been charged $8.05 twice..first august 25/23 then again august 26/23

WHY???

Edit by Dunkman: removed personal information

[BKNS27]

@Purdy1 

Try login to your account and go to Payment history to see what the charges are for.

Maybe she purchased Add-on…there would be a paper trail!

[hTideGnow]

HI @Purdy1 

some overcharged scare is just a pending charge. Confirm if it is pending or not

if both are posted, then submit a ticket with PM agent 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Do you have any other peculiar charges on your card? That's $7 before tax. An odd number around here. Is your wife on the $15 plan with $8 of rewards? Maybe 5 years loyalty and autopay and you as a referral?
Do you see the amounts added to your wifes account balance?

[Dunkman]

@Purdy1 

Is this the first bill after activation of account?  Did you have initial problems with the activation?  Ie. needed to try again due to initial failure.  

[toxicfire]

Also i would remove your phone number from your post.

[toxicfire]

First 1 may be a pending charge and will disappear in a few days. Thats most likly what happened.

If not message moderator and they will look into your account no problem.

Use link below and then click message

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

[JRod]

@Purdy1 

I am sorry you are experiencing this. Are you seeing these charges directly on your credit card statement or on your PM account history? Is there any chance that one of the charges is just a pending charge? Regardless please reach out to customer service and they will be able to look into it on their end.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437