overcharged 2.56 every month

[marissafaber]

I started my plan in August, $40 a month. In December I started to auto pay and now since then every month  have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Thanks

[marissafaber]

that would make sense. ok thank you!

[computergeek541 · Accepted solution]

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@marissafaber wrote:

that's what I thought but my first few months (Aug-Nov) I wasn't charged that! It was just 40 even.

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There is a bug in the payment system that sometimes causes new customers to not be charged tax for the first payment if activating online.  It just means that you were undercharged before, not you being overcharged now.

[marissafaber]

that's what I thought but my first few months (Aug-Nov) I wasn't charged that! It was just 40 even.

[Dunkman]

@marissafaber 

You need to pay taxes every month also.  Likely also got $2 autopay credit.

$38 x 1.12 = $42.46

You could also check your payment history in your self service account to verify.

[computergeek541]

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@marissafaber wrote:

I started my plan in August, $40 a month. In December I started to auto pay and now since then every month  have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Thanks

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Are you in a place with a total sales tax rate of 12%?  If so, you haven't been overcharged.  This would mean that you've been charged $38 plus a total sales tax of 12% (combined federal and provincial).

[hairbag1]

Oh those dang taxes !!

If you have a credit card on your account and Autopay is turned on, then you should get the Autopay Reward.