hi @antkoo2
you sure one of them is not a pending charge? sometimes it takes couple days for the pending one to drop off from the credit card.
Also, please login to My Account and click payment history and check how many times PM took the money
but if you think both are real charges, then ask support agent to confirm. Submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
