old number will not go through to process transfer

[PatrishaR]

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank you

[PatrishaR]

I see. Thank you for the clarification. I am now waiting for their reply ☺️. Thank you! 

[hTideGnow]

HI @PatrishaR 

I don't suggest you to go with physical sim yet.  As I said, the error has nothing to do with the sim.   I would ask support agent to confirm why there was the porting error (the invalid Canadian phone number)

if you have not done so,   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[PatrishaR]

Hi.. koodo postpaid. Should I still go ahead and get that physical sim? If not, are there other possible solutions to this? Thank you so much

[hTideGnow]

hi @PatrishaR 

not a sim problem, but an account/ number problem

are you porting from Koodo Prepaid or Postpaid?  If you have a Koodo Prepaid service, you need to get a new number temporarily first.  After it is activated and works, you will then need to submit a ticket for PM support to help to manually bring the number in

[PatrishaR]

Hello, yes it will not accept my number. Should I go to buy a physical sim? And does Telus still have them ? I am in BC. 

[PatrishaR]

Hello,

E-sim compatible and I have had an old number. I think my area code ( different from where I currently live) may be the problem? I would like to keep my current number though. 

[computergeek541]

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@PatrishaR wrote:

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank you

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I'm going to assume that yoru Public Mobile account has not yet been opened because of the error message.  You'll need to first get brand new phone number from Public Mobile to get the account fully opened before taking the steps to ask a Public Mobile customer supporrt agent to port the number here.

[BKNS27]

@PatrishaR 

First check to see if your phone is eSIM compatible then if your area code is a recently new area code. Contact a CS_Agent to help you port your number over to PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437