number transfer not working

[Aissand]

Hi I subscribed to public mobile and the payment went through. Opted for an eSIM and now tried to process the number transfer on the app but it’s not working. Please help. 

[Aissand]

can someone please help with this?

[Aissand]

 yes it’s. 

[Aissand]

 This is the error message I am getting 

[hTideGnow]

@Aissand 

you were using the app? you got the error on the porting step? what was the error message?

or you got the Activation error at the end of the subsription? 

[fixin]

@Aissand - Is your phone number eligible for port? Please check here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

Oh and also Koodo Prepaid & PC Mobile needs to have assistance to port by CS_Agent

If it says it is, please contact CS_Agent to port:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages