Community

EarthFarm · ‎01-06-2023

Phone service was working 4 days. Then stopped working. Says you are not registered. No service

HALIMACS · ‎01-06-2023

Rebooting, resetting network connections, toggling airplane mode on/off, removing and reinserting one's SIM card usually fixes many network issues. (outages or reception issues aside)

EarthFarm · ‎01-06-2023

Got it working. this below worked
Try rebooting phone, remove SIM and reinsert, reset network settings.

Yummy · ‎01-06-2023

Where from did you get your phone? Second hand? Kijiji?

Try your SIM in another phone to determine if it is SIM or phone issue.

Service outage might be in your area. Check here but short outages might not be reported...

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

hycm53 · ‎01-06-2023

@EarthFarm wrote:
Phone service was working 4 days. Then stopped working. Says you are not registered. No service

Check if your phone is clean:

https://www.devicecheck.ca/check-status-device-canada/

esjliv · ‎01-06-2023

@EarthFarm wrote:
Phone service was working 4 days. Then stopped working. Says you are not registered. No service

@EarthFarm

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Can you try your SIM card into another compatible phone to see if services work?

Did you perhaps issue a charge back on your credit card recently?

Handy1 · ‎01-06-2023

@EarthFarm

Outage map in your area:

https://istheservicedowncanada.com/status/telus/map

also try and logging in to your pm account and is the account still active ?

but if you need support here’s the links

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