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not receiving texts or phone calls

Lucieeeee
Great Neighbour / Super Voisin

since yesterday I am not receiving any text mesaages or phone calls from my friends. However I am able to make a phone calls and text messages.. What's wrong? How do I fix that?

2 REPLIES 2

BKNS27
Mayor / Maire

@Lucieeeee 

Does your old SIM still work?

Did you reply with YES to confirm you are porting over to PM within the 90 minute window?


@Lucieeeee wrote:

since yesterday I am not receiving any text mesaages or phone calls from my friends. However I am able to make a phone calls and text messages.. What's wrong? How do I fix that?


Did you just become a customer and asked for your phone number to be transferred from Public Mobile?  If that's teh case, that would be a sign that porting hasn't been completed.

If the above isnt' the case, please check that some of the numbers haven't been accidently blocked in your phone's settings.

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