not able to get eSim and phone is deactivated from old network

[Marc2345]

How can i login the app to get my eSim card since it constantly ask for double verification and my cell has been 

deactivated by previous network. it alway want to send verification code to my cell???

[hTideGnow]

hi @Marc2345 

your problem is not just login, but a porting issue

you cannot port in your old number if your account already deactivated with your old network. You have to either call them to resume service first, so you can port in your number, or you have to ask PM to help to get you a new number instead.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Sansan]

If you cannot get 2fa code by or send code to email, you'd need to message PM agents and ask for assistance. 

Someone will respond to your inbox within 30 minutes. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437