Number Transfer Stuck — Need Port Re-triggered

[AsP61]

Hello,
My number transfer from Bell to Public Mobile is stuck.
I never received the Bell SMS confirmation to approve the port, or my reply could not be sent.
Could you please re-trigger the port request so Bell can send the SMS again, or complete the transfer on your side?

My old Bell SIM is still active and powered on, ready to receive the confirmation.

Thank you,
Adele Parks

[hTideGnow]

hi @AsP61 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage