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no service and my account disable

shidayuan
Great Neighbour / Super Voisin

Hello, my phone has been showing no service since this morning and my account has been disabled. Can I please get some help on how to fix these issues.

2 REPLIES 2

Mana
Mayor / Maire

@shidayuan sorry to hear about your trouble. 

 

Can you please try the following:

 

- turn on airplane mode and then turn it off and see if you babe service. 

Or

- turn off your phone

- remove sim card

- reinsert sim card

- turn on the phone and check if you have service. 

 

If the above doesn't work, please log into your account and check if everything look good and if your account is in good standing. 

 

If if all the above doesn't work or if your account doesn't look good then please send a private message to @CS_Agent. In your message please include:

 

- explanation of your issue

- your account number

- your phone number

 

koimr1
Deputy Mayor / Adjoint au Maire

Send a private message to the moderators (click here) that has your email address, phone number and a description of the problem - they will sort you out! 🙂

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