Showing results for 
Search instead for 
Did you mean: 

no log

Great Neighbour / Super Voisin
  • my account is locked


@eric61   try what @hTideGnow  & @hairbag1 suggested above.


And curious, what you meant by "no log" on your subject.  Are you trying to access log via My Account?  Let us know if further issue after you able to log back into My Account

Mayor / Maire


some more info would be helpful.

Is this for a new account or have you been a PM'er for awhile ?

When was last plan expire ? After 90 days suspended, your account is closed and deactivated.

Log in on a laptop using incognito mode.

Mayor / Maire

HI@eric61   there is no more account lock now.  Just close all the browser and relaunch


You can try login again 

or if you forgot password, use the password reset link to reset password


If you still cannot reset it, submit a ticket with CS agent and they will help


Please submit ticket at :

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):


Need Help? Let's chat.