no date, logging in Error

[dayuan]

Starting February 15th, 2024, there is no data for my number, and shows a logging-in error.

It did this whole day, nothing solved

[dayuan]

thank you, your link works

[softech · Accepted solution]

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@dayuan wrote:

4. open ticket system doesn't work either

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@dayuan 

were you using my link?  My link is different from the Chatbot ticketing.  Please try 

              https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if you have error, post a screenshot

[dayuan]

1. vice work, no data

2. UNAUTHORIZED

For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assistance.

3. both cannot login

4. open ticket system doesn't work either

[dayuan]

I already switched to public mobile like 7 months.

[softech]

@dayuan 

Voice and data both working and just not data?

What error you got when you login? A1 Forbidden?

did you try logging on both app and browser with Incognito mode?

if you tried all these and still unable to login and you user you didn't use up the data, please open ticket with PM support for further investigation

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@dayuan 

did you recently activate your PM account ? Did you port your number in from previous network ?