no data/internet service today

[divetotheblue]

Hello

Woke up this morning in Newmarket to no data service on my cell. I am able to make phone calls and wifi works fine. I spoke with 2 others in Toronto and they are not affected. 

Anyone else have the same issue?

[esjliv]

@divetotheblue  if there is data showing on your overview section of your self serve account, and other suggestions have not help perhaps try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

You could also try toggling into/out of airplane mode. This can help with finicky data connections.

OR, it may have been a network issue in the area. Hopefully, it is cleared now, if so.

[JL9]

When my data is slow or some things don't run I try the 3G only but I don't seem to getting lucky going that route as I barely even get a signal, I am thinking it is just a time/location thing as it can be hit or miss sometimes.

[Yummy]

WiFi will Always work as it has nothing to do with PM.

If you are on $15 plan, did you used all your data allowance.

Accidentally turned data off?

[BKNS27]

@divetotheblue 

Please login to your account and check My Data & Add-ons on the bottom of the page to see how much data you have left. If you are on the $15/month plan, you may have used it up.

In this case, you can purchase add-on minutes or use wifi.

[hTideGnow]

HI@divetotheblue   , you might want to try these couple things and see if any works

- reboot the phone

- Change the network to 3GONLY 

-  reseat the SIM (take sim out , wipe clean and put it back after)