no data + internet connection today

[chanhoichu]

24 Aug, data service down, when will it recover?

[Chalupa_Batman]

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@chanhoichu wrote:

still no internet connection on 25 Aug. I tried resetting and changing network mode. Doesn't work.

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Have you tried your SIM card in a different phone?

[chanhoichu]

still no internet connection on 25 Aug. I tried resetting and changing network mode. Doesn't work.

[Chalupa_Batman]

Hello @chanhoichu 

Depending on your location, there were reports of issues today. You can check this link and compare it to your location.

https://www.telus.com/en/qc/outages

[Neil11]

No issues with my service today, I am the Toronto area. 

You will need to contact customer service agent to fix your issue.  Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

did you check My Account if your data all used?

if not, try reboot phone and Reset Network Settings , try data in different area.  Change network mode from Automatic to 4G/LTE and 3G to test each 

if possible, test the sim card in another phone