08-25-2024 12:48 AM
Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.
08-25-2024 02:34 PM
Thank you
08-25-2024 01:38 AM
Hey,
I suggest going to your Community message mailbox and sending a message to CS_Agent. They are a little slow but they will everntually be able to help you out.
08-25-2024 01:05 AM
@Ruthmar88 wrote:Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.
A good place to start might be with the device's APN settings. Please have a look at: https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone
You might also need to have the APN type set as default,mms
